Shipping policy

Shipping regions

  • We currently ship subscriptions to:

    • United Kingdom (mainland UK and Northern Ireland)

    • European Union member states and selected EEA countries (exact list to be confirmed on our checkout page).

  • Some countries may restrict certain supplement ingredients, limit order quantities (for example, personal import limits by weight or monthly supply), or require additional documentation. Where local rules prevent delivery, orders may be cancelled and refunded.

Order processing and dispatch

  • Subscription orders are processed on business days (Monday to Friday, excluding UK public holidays).

  • Recurring subscription renewals are typically billed and processed on the same date each month; dispatch is usually within 1–2 business days of successful payment.

  • If there is a stock issue or other delay, customers will be notified by email with an updated dispatch estimate.

Shipping methods and delivery times

  • United Kingdom

    • Standard tracked shipping via a national or courier service.

    • Estimated delivery: 2–4 business days after dispatch (remote areas may take longer).

  • European destinations

    • Tracked international shipping via major courier/postal partners.

    • Estimated delivery: 5–10 business days after dispatch, depending on the destination.

  • All delivery times are estimates and may be extended by factors outside our control (for example, customs inspections, carrier delays, strikes, severe weather, or peak‑season congestion). Customers will receive tracking details where available.

Shipping fees, duties and taxes

  • Shipping fees are displayed at checkout before payment and may vary by destination, order value, and current carrier rates.

  • For UK customers, prices will be shown inclusive of applicable VAT where required by law. For European customers, local VAT, import duties, customs clearance fees, and handling charges may be applied by the destination country’s authorities or the carrier and are the responsibility of the recipient, unless explicitly stated otherwise at checkout.

  • Orders refused or returned because duties/taxes were not paid may be refunded minus original shipping costs and any return or handling fees charged by the carrier, once goods are received back in saleable condition.

Customs, regulatory compliance and restrictions

  • Nutritional supplements are often treated as foods, and many European countries and the UK apply strict rules on labelling, ingredients, and maximum quantities per shipment (for example, approximate “personal use” limits by weight or supply duration).

  • By placing an order, the customer confirms that:

    • The products are legal to import and use in the destination country.

    • The order quantity complies with local personal import limits and regulatory guidance.

    • Any additional information or permits requested by local authorities will be provided by the recipient.

  • If a shipment is seized, returned, or destroyed by customs because of local regulations or ingredient/quantity restrictions, responsibility lies with the customer unless the issue results from an error in our labelling or documentation.

Lost, delayed or damaged parcels

  • A parcel is considered lost only after the carrier’s investigation is complete and the maximum estimated delivery window has passed. At that point, a replacement shipment or refund may be offered at our discretion.

  • If an order arrives damaged, incorrect, or with missing items, customers must contact us within a set period (for example, 7 days from delivery) with photos of the outer packaging and product to support a claim with the carrier.

  • For significant customs or carrier delays, support can help track the parcel but cannot guarantee faster processing by third‑party services.

Address accuracy and failed deliveries

  • Customers are responsible for providing a complete and accurate delivery address, including any building, floor, apartment number, or access information.

  • We do not guarantee delivery to P.O. boxes, parcel lockers, or certain remote locations; where such addresses are used, the customer accepts the risk of non‑delivery.

  • If a parcel is returned to us due to incorrect address, repeated failed delivery attempts, or refusal to pay customs charges, a reshipment fee and any additional carrier charges may apply. If the order is refunded instead, original shipping fees may be deducted.

Subscription timing and changes

  • To minimise disruption, shipments are scheduled so that each month’s supplements arrive before the previous month’s supply runs out, based on typical delivery times to UK and European destinations.

  • Customers can update their shipping address or pause/cancel their subscription via their account area within a set timeframe (for example, at least 3 business days) before the next billing date; changes made after that time may apply from the following cycle.

Contact and updates

  • Any changes to carriers, service levels, standard delivery times, or countries served will be updated on this page and may apply to new orders immediately.

  • For questions regarding shipping, customs, or delivery issues, customers can contact customer support using the details provided on the website, quoting their order number and destination country.

You can customise the time frames, fee language, and list of European countries, then have a professional confirm that it aligns with your returns policy, consumer‑rights obligations, and the specific supplement regulations that apply to your product line and fulfilment locations.